In 2Q21, international ARPU was just 7% of United States ARPU. MAUs were down 7% YoY and total MAUs were up just 5% YoY, a deceleration from 2Q21 results.Īpart from declining MAUs, Pinterest faces a similar challenge as recent Danger Zone pick Snap. The firm noted that through July 27, 2021, U.S. For more information, see Contacting Zendesk Customer Support.Going forward, Pinterest expects weak MAUs to continue. Our bot is trained to help with this and other pricing questions, and if needed, route you to the right team for any other questions. Click your name or avatar in any Zendesk product, then select Get help. If you don’t see your question answered here, you can contact the Zendesk team.
How can I ask a question about pricing that’s not listed here? You may review your account details at any time by visiting Admin Center.
However, if you’re on a monthly plan and would like to lock in your price for up to a year, consider switching to an annual plan following these instructions. The purpose of this article is to make you aware of the upcoming price increases. Who is impacted by this change?Īll new customers who purchase Zendesk and existing customers who renew their subscription after Jwill be subject to the new prices. Note: Converting to an annual plan will lock prices for one more year. On the customer’s next renewal, August 9, 2023, they would see the new price on their invoice. On the next renewal, May 20, 2024, the customer would be adjusted to the new price.Įxample 2: A customer who is on a monthly plan, and is billed on the ninth day of each month, would receive an invoice on Jat their current rate. Here are a few examples of how this impacts customers billed on annual or monthly plans.Įxample 1: A customer who is on an annual plan, and renews their annual agreement on May 20, 2023, would lock in their agreed upon price for the next 12 months. The new prices will go into effect on your account's next renewal on or after July 12, 2023. You can also use the Z Bot widget in your Zendesk account to get more information. This receipt is emailed to all billing contacts and available in Admin Center. Where can I see my new price?įor customers who have monthly subscriptions that are automatically renewed by credit card, your new price will be previewed on your upcoming receipt. If you are on a monthly subscription, and you would like to lock in your price for a year, you can switch to an annual plan by following the instructions in this article. Additional add-ons (Includes but not limited to Sandbox, Data Locality, High Volume API, and Collaboration).The new USD prices for Zendesk Suite and Support are: Zendesk SuiteĪdditionally, the following products will have a 20% increase to the current USD Annual price:
Therefore, we have increased our prices in order to sustain and further improve the quality of our products and solutions that business, agents, and consumers have come to rely on. In order to continue to deliver market-leading products and solutions, we need to realign our prices with that value.
And that’s just one of the hundreds of enhancements we’ve delivered to improve agent effectiveness. The introduction of solutions like suggested macros have resulted in over 35.5 years of agent time saved since we launched the experience in 2021. Today, our product delivers significantly more value, and these increases will allow us to continue to help you scale, interact with customers across channels, and automate experiences that deliver great service for your customers. During that time, our prices have remained largely unchanged. Since we launched 15 years ago, we have invested heavily in our product, scalability, and security. All new purchases of Zendesk after this date will also be subject to the new prices. Renewals which take place on or after Jwill be subject to the new prices outlined below. How can I ask a question about pricing that’s not listed here?.This article provides additional details and addresses some of the questions you may have about the upcoming price increases. Starting July 12, 2023, Zendesk will be increasing the price of Support, Suite, and individual products so we can continue to deliver new and innovative CX solutions to continue to help you better serve your customers.
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